The candidate will be in charge of the following tasks:
Support customers that require help in the usage of Tanaza Software as a Service, through state-of-the-art CRM and Customer Support platforms;
Manage the knowledge base of Tanaza;
Collaborate with R&D to improve the product and bring it to zero-defects;
Internal IT helpdesk.
Strong communications and writing skills in English is mandatory;
Any extra languages are a big plus.
Understanding of cloud architectures, APIs and applications;
Understanding of networking products and IT solutions (OSI, IP, Ethernet);
Technical certifications in networking, programming languages, system admin are a plus;
Degree in computer science or software engineering is a big plus.
Passion for technology;
Wish to pro-actively learn and grow;
Ability to work in an international environment and global market, with multiple time-zones;
Ability to take increasing levels of responsibility.