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Job Description

The candidate will be in charge of the following tasks:

Support customers that require help in the usage of Tanaza Software as a Service, through state-of-the-art CRM and Customer Support platforms;
Manage the knowledge base of Tanaza;
Collaborate with R&D to improve the product and bring it to zero-defects;
Internal IT helpdesk.
LANGUAGE

Strong communications and writing skills in English is mandatory;
Any extra languages are a big plus.
TECHNICAL

Understanding of cloud architectures, APIs and applications;
Understanding of networking products and IT solutions (OSI, IP, Ethernet);
Technical certifications in networking, programming languages, system admin are a plus;
Degree in computer science or software engineering is a big plus.
APPROACH

Passion for technology;
Precision attitude;
Wish to pro-actively learn and grow;
Ability to work in an international environment and global market, with multiple time-zones;
Ability to take increasing levels of responsibility.


About TANAZA

Tanaza is a high-tech company: our technology enables Centralized Cloud Configuration and Management of Multiple Vendor Wi-Fi Access Points, giving Enterprise Manageability at SMB prices.We are a team of networking enthusiasts, committed to the idea that network management should be simple and affordable. Therefore, we developed the Tanaza software, a Wi-Fi Access Points management system offered through the cloud that does not require any expensive dedicated hardware controller.The significant investment that Tanaza makes in research and development helps extend and evolve the Tanaza Software. We listen to the community: this ensures improvements for what you as a company need and continuous growth of our supported access points.With Tanaza IT managers, System Integrators and Managed Solutions Providers can finally manage hotels, colleges, schools, hospitals and small businesses wireless networks with an unprecedented operational efficiency.
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