The candidate will be in charge of the following tasks:
Support customers that require help in the usage of Tanaza Software as a Service, through state-of-the-art CRM and Customer Support platforms;
Manage the knowledge base and act as community manager;
Pro-actively track the health of accounts, both in the adoption and in the expansion phases;
Assess ideas about how to improve the product, in collaboration with R&D.
Strong communications and writing skills in English (basic level of English is not enough);
Deep technical knowledge of networks and IT products;
Certifications and Degrees in Computer Science, Networking and Engineering are a plus;
Being able to create relationships with customers and use leadership to guide them;
Being self-motivated and curious;
Problem solver approach with the sales team, the product team and the marketing team;
Passion for technology;
Wish to pro-actively learn and grow;
Ability to take increasing levels of responsibility.