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Job Description

The candidate will be in charge of the following tasks:

Support customers that require help in the usage of Tanaza Software as a Service, through state-of-the-art CRM and Customer Support platforms;
Manage the knowledge base and act as community manager;
Pro-actively track the health of accounts, both in the adoption and in the expansion phases;
Assess ideas about how to improve the product, in collaboration with R&D.
Requirements:

Strong communications and writing skills in English (basic level of English is not enough);
Deep technical knowledge of networks and IT products;
Certifications and Degrees in Computer Science, Networking and Engineering are a plus;
Being able to create relationships with customers and use leadership to guide them;
Being self-motivated and curious;
Problem solver approach with the sales team, the product team and the marketing team;
Passion for technology;
Wish to pro-actively learn and grow;
Ability to take increasing levels of responsibility.


About TANAZA

Tanaza is a high-tech company: our technology enables Centralized Cloud Configuration and Management of Multiple Vendor Wi-Fi Access Points, giving Enterprise Manageability at SMB prices.We are a team of networking enthusiasts, committed to the idea that network management should be simple and affordable. Therefore, we developed the Tanaza software, a Wi-Fi Access Points management system offered through the cloud that does not require any expensive dedicated hardware controller.The significant investment that Tanaza makes in research and development helps extend and evolve the Tanaza Software. We listen to the community: this ensures improvements for what you as a company need and continuous growth of our supported access points.With Tanaza IT managers, System Integrators and Managed Solutions Providers can finally manage hotels, colleges, schools, hospitals and small businesses wireless networks with an unprecedented operational efficiency.
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